Field Force Management: Key to Employee Accountability

There are two important facets to accountability- communication, and visibility. And both are difficult to achieve if you are looking to manage your field employees manually.

Regular communication lets you check on them and help them whenever necessary. But what you might not have considered is how field force management software can increase accountability among your field employees.

 

With the right field force management software, managers can access all the essential data and metrics without asking for it. This is where visibility comes in. With proper visibility comes accountability, as the reps know you can view their activities.

 

What Is Field Force Management and How Does It Help With Accountability?

Field force management refers to managing employees and resources used outside the company’s property. This entails tracking, scheduling, dispatching, and reporting. But most importantly, management is required in every aspect of field operations. Only then can they achieve success.

 

Conversely, improper field force management can lead to customer disappointment, low productivity, and misuse and wastage of resources. But with the field force management software, all this falls together, allowing managers to streamline field operations.

 

Read Also: How to Measure and Track Field Sales Team Performance

 

How The Field Force Management Software Benefits Your Business

For field managers, visibility is important, and for field reps, accountability is essential. But that is not all; field force management offers far more benefits.

 

Visibility and Accountability

One of the main benefits of using field force management software is the visibility and accountability it brings in. GPS tracking and geo-tagging are two ways the software enhances visibility for managers which in turn is accountability for employees. This is beneficial because when your employees know that each activity is being acknowledged, they will willingly exceed expectations.

 

Real-Time Metrics and Tracking

The field force management software is a big help in gaining real-time tracking information of remote employees and monitoring team activities. Remote tracking allows managers even to track the bandwidth and productivity of each employee. This helps in assigning emergency tasks. Furthermore, the system tracks and records the route the reps take.

 

Enhanced Productivity

Through the software, tracking the employee’s work time and progress becomes possible. This helps increase productivity and helps foster an effective workforce.

Moreover, through its automated features like geocoded attendance and leave, custom forms, digitisation of documents, bulk task upload, etc., employees get more time to focus on the more important work instead of draining away time and effort on mundane and repetitive tasks.

 

Enhanced Efficiency and Flexibility

The system allows managers to handle glitches and problems efficiently as they are aware of the metrics. With the help of auto-generated real-time reports, managers know each employee’s potential and productivity. This prompt action can save you from losing out on big deals and clients.

And since the field force management software is designed to promote remote working, all the functions are readily available in the dual app for managers and employees.

 

Automation of Mundane Tasks

Field force management software successfully utilises automation to help field employees by automating challenging or repetitive tasks.

 For example, features like bulk task upload automates task assigning, which can help save a lot of time for managers and employees. Unlike the manual method, which is full of errors and time-consuming.

 

Bring In Accountability With TrackoField

Communication and visibility: the two main parts of accountability can easily be achieved; all you have to do is adopt a field force management system. Through it, managers have access to real-time metrics and tracking, which will bring in visibility, and as for communication, it is being achieved through features like an in-built chat box.

 

TrackoField is field force management software bound to suit your every need because its technically advanced solutions and features can be customized to match all your needs. 

 

Source: Field Force Management: Key to Employee Accountability